Emotional intelligence (EQ) is a key skill in the workplace that helps individuals and teams build strong relationships, communicate effectively, and make better decisions. Implementing emotional intelligence training in an organisation can significantly impact employee satisfaction, productivity, and overall performance. This blog post will discuss six steps to implement emotional intelligence training in an organisation.
Step 1: Assess the Current Level of Emotional Intelligence in the organisation
Before implementing any training, it is important to assess the organisation's current level of emotional intelligence. The current status can be evaluated through surveys, focus groups, or one-on-one employee interviews. The assessment results will help you identify the areas of emotional intelligence that need the most improvement.
Step 2: Develop a Training Program
Based on the assessment results, develop a training program focusing on the areas needing improvement. The training program should teach employees to recognise and manage emotions, empathise with others, communicate effectively, and resolve conflicts.
Step 3: Select a Training Provider
Many training providers offer emotional intelligence training. It is important to select a provider with experience working with organisations similar to yours and a proven track record of delivering successful training programs.
Step 4: Communicate the Training Program to Employees Before launching the training program.
Communicate the importance of emotional intelligence to employees. Communication can be done through email, intranet posts, or team meetings. It is important that employees understand the benefits of emotional intelligence and how it will help them in their roles.
Step 5: Launch the Training Program.
Once it has been developed and communicated to employees, it is time to launch it. Launching can be done through in-person workshops, online courses, and coaching sessions. It is important to make the training program accessible to all employees, regardless of their role or location.
Step 6: Evaluate the Impact of the Training Program
After completing it and its impact on the organisation. Evaluation can be done through follow-up surveys, focus groups, or one-on-one employee interviews. The assessment should focus on the effectiveness of the training program, the changes in behaviour or attitude among employees, and any measurable improvements in the organisation's performance.
In conclusion, implementing emotional intelligence training in an organisation requires a strategic approach. It is important to assess the current level of emotional intelligence, develop a training program, select a training provider, communicate the program to employees, launch the program, and evaluate its impact. By following these steps, organisations can improve their employees' emotional intelligence, leading to a more productive, collaborative, innovative, engaged and high-performing workplace.
Author Sallina Jeffrey MBA
CEO and Founder