How to Performance Manage Employees with Empathy.
Managing employee performance can be challenging, especially when you want to do it with empathy. While holding employees accountable for their actions is essential, it's equally important to approach performance management with a sense of compassion and understanding. Here are some tips on how to performance manage an employee with empathy:
1. Set clear expectations
Before managing an employee's performance, you must ensure they know what's expected of them. Set clear goals, objectives, and targets and communicate them clearly to the employee. Ensure that they understand the importance of their work and how their contributions impact the organisation.
2. Provide constructive feedback
When an employee is not meeting expectations, it's important to provide feedback that is both honest and constructive. Avoid criticizing the employee and instead focus on their actions and behaviours. Be specific and offer suggestions for improvement.
3. Listen with empathy
When an employee is struggling, take the time to listen to their concerns and issues. Show that you understand their challenges and are willing to help them find solutions. Be open-minded and supportive, and avoid being dismissive or defensive.
4. Offer support and resources
If an employee is struggling, offer them the resources and support they need to succeed. This could include additional training, mentoring, or coaching. Be willing to invest in their development and help them build the skills and knowledge they need to be successful.
5. Celebrate successes
When an employee is doing well, celebrate their accomplishments. Acknowledge their hard work and contributions and let them know their efforts are appreciated. This will help to build morale and motivate the employee to continue to perform at a high level.
In conclusion, managing an employee's performance with empathy requires balancing accountability and compassion. By setting clear expectations, providing constructive feedback, listening with empathy, offering support and resources, and celebrating successes, you can help your employees achieve their best while feeling valued and supported. Remember, empathy is not a weakness; it's a powerful tool that can help you build strong and lasting relationships with your team.
Sallina Jeffrey MBA
CEO and Founder
The Mentoring Movement